Prescription Information

Buying prescription medication for your animal could not be easier with eVetDrug. As vets ourselves, we can offer guidance and advice at every step of the process.

Written prescriptions from your vet are only required if you see this symbol next to the product.

Follow these simple steps to order a prescription medication.

Vets can only write prescriptions for animals “under their care”. They are legally obliged to examine your animal before prescribing certain medications (POM-V). Once you have received a prescription from your vet, you can send it to us via:

1. Upload - when prompted during the checkout process
2. Email - prescription@evet.co.uk
3. Post - eVetDrug Ltd, Blueberry Farm, Kingscroft Lane, Warfield, Berks, RG42 6JL

Alternatively, your vet can send it directly to us by post or email, using the details above. Please note, we only accept prescriptions written by veterinary surgeons registered in the UK with the Royal College of Veterinary Surgeons.

If your animal is on long-term medication, ask your vet for a repeat prescription to save time and money. Every prescription you send us will be saved in the ‘My Horses & Pets’ area of your account and repeat prescriptions can be assigned to subsequent orders.

You can order and pay for prescription medication with other products in your basket but we cannot send the relevant medication until we receive a valid prescription. If we receive your prescription before 12noon, we will do our best to authorise and process your order the same day.

If you do not have your prescription ready at the time of ordering and you have non-prescription products in your basket, you can choose to wait and have your entire order delivered once the prescription is received and processed or you can call us on 01344 283888 to arrange separate deliveries.

Please note, we accept scanned prescriptions, to speed up the prescription process, but we still require the original paper prescription to be sent to us by post, at your own expense, within 28 days of placing your order. Failure to provide the original prescription will prevent authorisation of repeat prescriptions.

It is a criminal offence to tamper with a written prescription. eVetDrug has a zero tolerance policy for altered or forged prescriptions. We verify the authenticy of all prescriptions received with the vet who prescribed them. If we receive a prescription that is invalid, forged or altered, we will immediately cancel the whole order, de-activate the user account, report the misuse to the Veterinary Medicine Directorate and charge a reporting fee of £50. A forged prescription may result in prosecution.

For more information, see FAQs.

If you need any advice regarding prescription medication, please do not hesitate to call us on 01344 283888 or let us call you.