If for any reason you are not fully satisfied with any product you have purchased from us, you can cancel the order and return it to us. You have 14 days from the day you receive your order to notify us if you want to cancel the order or exchange the item.
Please note, any damaged or missing items from your order must be reported within 24 hours of delivery.
How to cancel your order or return/exchange a product
Unfortunately, as a licensed supplier of veterinary medicines, governed by The Royal College of Veterinary Surgeons (RCVS) and Veterinary Medicine Directorate (VMD), we are unable to offer a refund for medications as these goods cannot be offered for resale. This regulatory law exists to ensure the safety of your pet, as the returned medicines may have been subject to improper storage conditions or tampered with. However, we are happy to dispose of medication safely for you.
If you have any questions or concerns regarding your order, please call our Customer Care team on 01344 283888.